The Chief Legal Ombudsman told lawyers they needed to do a better job in explaining their costs and pricing systems to customers. But Nadia said Martin-Kaye LLP Solicitors took a very different approach to many other practices.
"For a long time we have promoted fixed fees and pricing for a case even when the circumstances are unpredictable. In fact, we have just launched a fixed fee scale for dealing with the time-consuming and complex financial and property aspects of divorce.
"One of the biggest fears for anyone who is going through a family breakdown is the potential costs they may face, particularly if the case is likely to go on for a long time. Public funding is now restricted, so clients are looking for confirmed costs and they don't want any nasty surprises.
"We have structured very competitive fixed rates to help give clients a clear idea of costs, ranging from a basic divorce through to representing a client at a contested hearing. Our tariff of fixed fees is something that we believe is unique and we believe clients will find this a reassuring scheme, as the fixed fees can be paid by credit card or possibly by instalments.
"What this means is that clients can be certain that the fees will be fixed regardless of the level of work that's required, and that gives unprecedented peace of mind during a very difficult period in their lives."