Friday, 29 February 2008

Top quality ratings for Martin-Kaye

We're officially celebrating after being successfully re-accredited for two of the toughest quality standards in the business world.

Our firm faced an in-depth three-day review at our offices where more than 30 partners and staff were interviewed, and now we've been officially recognised as an Investor in People for another three years, and been re-accredited with the Law Society’s Lexcel Practice Management standard.

Managing Partner, Andrew Green, said: “We’re delighted to have successfully retained our status in both programmes, and it’s testimony to the hard work and dedication our staff put in on a daily basis.”

The assessors from the West Midlands Quality Centre who visited us were impressed with the company’s culture of “openness, support, advice and encouragement”. They said this culture, coupled with sound communication channels, had a significant impact on the firm’s work towards both quality standards.

“There is no doubt that everyone in the firm, led by the partners, is committed to providing an exceptional level of client care, and that the disciplines required to maintain Lexcel accreditation are perceived as a benefit rather than a hindrance.

“Sound supervision and matter running procedures are helping to reduce or contain potential risks to the firm, and the Partners have clear strategies for further expansion of the business. There continues to be a very strong culture of support and advice among all staff and the new office premises provide an excellent working environment. Many interviewees described the culture in the firm as ‘relaxed and friendly whilst being professional’.”

The assessors also praised Martin-Kaye for their commitment to continuously updating the ICT capability of the firm, to maximise efficiencies and client care, and for the opportunities given to staff to involve them in the development of the practice.